Refund policy:
thekhukurihouse.com staffs work round the clock tirelessly to meet the demands and to satisfy each and every customer. All products are carefully checked time and again before actually forwarding. We are confident you’d not be disappointed with your buy. We would like to aware our visitors as that more than 80% buyers are returning customers wanting to buy more with each purchase. This fact itself discloses the quality and the customer service we offer.
Under the following circumstances/situations thekhukurihouse.com implements refund polices.
* Incase a product other than actually ordered/sold has been sent by mistake.
* When payment for the same order is accidentally received/deposited twice (Duplication Issue). However KH does not entertain refunding thus will try to negotiate with the customer to clear the matter.
* If khukurihouseonline.com completely fails to deliver the product or delays well beyond the given delivery time frame.
Insurance policy:
All products are well insured and a buyer is illegible for compensation under legal policies act put up by khukurihouseonline.com and our forwarding partners. If by any chances we completely fail to deliver a product within estimated given period of time, we will refund the product, if an order is mistakenly sent to another address than the destination provided buy the buyer, we will resend the order. Incases like theft, robbery, accident of lost before reaching the buyer, we will resend the order. However incases like minor damage in the product or buyer’s negligence causing damage to the product, we will not be held responsible. Insurance policy does not cover such act.
Payment failure/policy:
Our another partner 2check.com will constantly monitor khukurihouseonline.com’s online payment section. 2check will aware us on the status of each payment and action taken accordingly to rectify the payment failure. If an order is made but was never paid or if a sale fails under suspicious fraudulent cases, we will alert you about it. In cases like these, all order will be put hold until all payment is cleared. Please be aware that the main reason for fraudulent of cancellation of an order is the difference in IP address and physical addresses between the two countries of billing (Banking) and actually ordering.
Replacement policy:
Since all KH’s knives are entirely handmade and KH staffs get very busy round the clock there is a rare chance that a very small number of knives may skip the inspection stage or may have been overlooked. In a case like this a customer can claim for a complete new one (replacement) under the following provisions:
- the khukuri must be completely damaged
- the khukuri must get severe injury (unusable)
- if the edge of the khukuri is intensely broken on arrival or gets intensely fractured when using
- the customer must ship back the khukuri to KH at his own cost
- KH will closely inspect the damage/s and replace at its own cost (including shipping) if required
"Please be notified that KH holds the right to accept or cancel the claim"
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