How to Order and Pay Online?

1. Click on the desired khukri Category you want to have a glance at from the vertical menu bar of the homepage.
2. Click "Buy" button to order or click "More" to get detailed information about the product and click "Buy Now".
3. Click "Checkout" if you are done with shopping, click "Update Cart" to update any changes made in the cart or click "Shop More" to buy more
4. Fill in the "Billing and Shipping Address" with your information and click "Continue"
5. Review your order information carefully (For any correction needed for "Billing and Shipping Address" click "Edit Add" and for "Changes" in the cart, click "Edit Cart"
6. If all is well, Click "Checkout with Paypal" button under the Payment Mode or click "Paypal Verified" image to pay by Paypal if you have its account {login > click Send Money tab > to sales@khukrimuseum.com > amount (Grand Total displayed in "Review Your order page") > Click Continue}
7. If you have a Paypal account, simply log in to your Paypal account, carefully review the "Review your payment" page and click "Pay now" button. If you don't or you want to use your credit or debit card then click "Continue"
8. Fill in your paying Credit or Debit card's details and click "Review Order and Continue" button to pay for the order
9. If your online transaction is a success then "Return to Merchant" link will appear, click it to return to the KHHI's site.

How to Calculate the Shipping Cost?

1. Click "Calculator" banner (top-right location) of the home page and follow the instructions provided in the opening page

OR

2. Select and Buy (order) the product(s) you want to put in the cart
3. Click Update Cart for any change/s you made in your cart
4. Select the shipping "Destination Country"
5. Click Calculate button

How to find out the Shipping Status of my order?

1. Click "Track" banner (top-right location) in the home page OR directly access this link at
   http://www.khukrimuseum.com/content/TrackOrder/ from your browser
2. Insert the tracking number provided by KHHI's shipper in the "Tracking" box and select the courier used for your order from the drop-down list
3. Click "Track" button (the new opening window will give you the current status of your order)

"Note: As thousands of shipping (mailing) occurs through different countries in a day there is a good chance that your Tracking No. may collide with other shipment/s with the exact same figure. In a case like this, it is recommended to distinguish your shipment from the rest by checking the origin of the shipment which is Kathmandu , Nepal .

OR

You can also visit the link provided to you by KHHI's shipper through email. (Please pick/distinguish your shipping status under the forwarder's name, "Atlanta Traders").

How do I Search for a specific khukuri to my need?

1. Enter the name/keyword/target-word/s of the searching item/s in the "Search" box (top-left location) and click the arrow sign button or simply press "Enter"

Also

1. View the "Shopping Selection Chart" in the vertical menu bar of the homepage
2. Search the specific/desired product according to the range/choice provided (by Price, Size and Weight)

Also

3. Click the "Converter" banner (top-right location); that allows you to convert Currency, Length and Weight to your desired unit
4. Insert the numeric figure to convert from default unit to your desired unit
5. Under "Searchtation", enter the name/keyword/target-word in the Search box or enter your numeric range to search for your specific khukuri

How long is the Delivery Process?

The delivery time entirely depends on the type and availability of the product that is ordered. Khukuris "In Stock" would be delivered within 10-12-15 days and "Out of stock" within 20-25-30 days. Nonetheless, we assure you that our processing, forwarding and delivery activities would be as early as possible unless our activities are badly disrupted by some unavoidable circumstances. KHHI's shipper (Quickway Cargo/Atlanta Traders) will email you the Tracking details once the order is forwarded to them by KHHI.

KHHI uses DHL, TNT, FedEx and USPS for its mailing services
* Order processing + forwarding = 4-6 days
* Legal procedures (formalities + documentation) = 1 day
* Shipping (source to destination) = 5-8 days

What are offline payments options?

1. Bank Wire Transfer ( Bank Fee At Buyer's End )
2. Western Union Money Transfer (Service Charge At Buyer's End)
3. Bank Draft or Cheque ( Bank Fee At Buyer's End )

For More Info Contact us at customercare@khukrimuseum.com

What about Custom Rules and Formalities?

We declare all kukri/s as "Souvenirs from Nepal " or "Traditional Handicrafts from Nepal " under the GSP code provided to KHHI by the Nepalese Govt. We also make all the required documentations and favorable billings so that clearance and collection can be swiftly done at the customer's end. However if the importing laws of a country requires permit and others (as every country has their own laws and we have to get abide by it) then our shipper in the destination country will notify the buyer to fulfilling the legal steps needed to clear the order from the customs. After releasing it will be delivered at the home/office location of the buyer (the final destination) by the shipper.

You may also contact us in order to know more about the custom rules and formalities

for a particular country prior to ordering at customercare@khukrimuseum.com

How do Offer zones work?

1. B1G1: [BUY 1 GET 2 (EXACT ITEM), 2 FOR 4 AND SO FORTH ]

1. lick "Buy 1 Get 1" link in home page {khukuri/s under the link will appear (if available)}
2. Click "Buy" button to order or click "More" to get detailed information or click "Shipping cost" (to find out the combined shipping cost ) and click"Buy"
3. Please follow the steps of "How to Order and Pay Online" as given above

Note: Any product added through B1G1 FREE offer into the cart will be auto doubled by KHHI when processing the order (For instance, 1 x "Jungle" added in cart through B1G1 means 2 x Jungle will be processed and delivered by KHHI)

2. Discount zone: [BUY AT WHOLESALE RATE @ 15% OFF]

1. Click "Discount Zone" link in home page {khukuri/s under the link will appear (if available)}
2. Click "Buy" button to order or click "More" to get detailed information and click "Buy"
3. Please follow the steps of "How to Order and Pay Online" given above

Note: Any product under Discount Zone is offered at special discounted rates. The price marked strikethrough refers to the original cost of the product.

Which cards are acceptable for online payment?

How can I pay for a custom design order?

(You need to contact KHHI first by filling in the " Customize a Kukri " banner and KHHI will follow up the custom order with accordance to your requirements. For payment please follow the steps below)

1. Visit the link provided below:
   http://www.thekhukurihouse.com/offers/lifetime_discount/design_payment.php
2. Fill in the fields with your respective details with the amount as finalized by KHHI
3. If all is fine, click "Submit" button for making the payment or click "Reset" button to edit the details.
4. If you have a Paypal account, simply log in to your Paypal account, carefully review the "Review your payment" page and click "Pay now" button. If you dont or you want to use your credit or debit card then click "Continue"
5. Fill in your paying Credit or Debit card's details and click "Review Order and Continue" button to pay for the order
6. If your online transaction is a success then "Return to Merchant" link will appear, click it to return to the KHHI's site.

Can I change the language of the site?

1. In "Select a Language" location in footer of the site, select the preferred country's flag
2. Click to switch to that language

Note: Spanish, Italian, French, Portuguese, Arabic, Japanese and Korean languages are currently listed

Which currencies are accepted?

1. Australian Dollar
2. Canadian Dollar
3. Czech Koruna
4. Danish Krone
5. Euros
6. Hong Kong Dollar
7. Hungarian Forint
8. New Zealand Dollar
9. Norwegian Krone
10. Polish Zloty
11. Pounds Sterling
12. Singapore Dollar
13. Swedish Krona
14. Swiss Franc
15. U.S. Dollar
16. Yen

I'd like to know more about KHHI's online policies

1. Click "Policy" link (top-right location) in home page OR directly access this link http://www.khukrimuseum.com/content/Policy/ from your browser
2. Click preferred policy link (top right) in the displayed page

Note: Click the appropriate links each time for respective policies

How do I chat online with KHHI?

1. Click "LIVE CHAT " link in the top-right location of the home page
2. Wait for few seconds until you are connected (a new window will open)
3. Fill in the necessary fields and submit
4. Type your messages and hit enter to send

Note: You can contact KHHI instantly (10 am to 6 pm), except Saturdays

Can I ship to APO or POB Addresses?

Delivering to "Military (APO) Address" overseas is possible. KHHI uses EMS Nepal to get this done as it works better with APO addresses. However having said that, the only problem with the APO address is that once KHHI's shipper delivers it to the concerned place then the status afterwards of the order is unknown to KHHI. Military mailing depart handles it in its own way so KHHI cannot be very sure on it whereabouts. KHHI would therefore recommend a "Standard US Address" in which each and every move of the order can be traced. Nonetheless if you insist on APO address then KHHI has no problem at all. KHHI has done it in many occasions and all have been successfully delivered.